2 Days (9:00 AM – 5:00 PM)

• Lead with insight by understanding what truly drives behaviour in the workplace.
• Communicate with precision using language that motivates and influences effectively.
• Build stronger engagement and performance through tailored leadership communication.

To empower leaders and managers to understand how language reflects thinking and behaviour — and to use this knowledge to motivate, communicate, and lead people more effectively.

Day 1 – Understanding Language & Behaviour Pattern

Module 1: Foundations of Language & Behaviour in Leadership

Objective: Discover how language reveals thinking pattern, motivation, and decision style.

Key Learning Points:

• Introduction to the LAB Profile® and its impact in leadership communication.
• How language mirrors inner motivation, values, and decision filter.
• The psychology behind why people respond differently to the same situation.
• Building leadership awareness through observation of language and non-verbal cues.

Module 2: Identifying Behavioural Filter Through Language

Objective: Recognize key behavioural pattern in your team by listening to how they speak and describe work.

Key Learning Points:

• Core LAB Profile filters: Towards vs. Away From, Option vs. Procedure, Internal vs. External Reference, and more.
• Asking strategic question to uncover motivation trigger.
• Spotting words that indicate how a person makes decisions and takes action.
• Mapping team communication styles to their behavioural pattern.

Module 3: Motivational Driver & Behavioural Profile

Objective: Learn what energizes or frustrates each behaviour type — and how to tailor leadership accordingly.

Key Learning Points:

• The eight motivational and working styles found in the LAB Profile.
• What each profile needs to feel valued and engaged.
• Matching leadership style and feedback to different behavioural types.
• Practical strategies to inspire, manage, and retain diverse personalities.

Module 4: Applying Language & Behaviour Insight in Real-World Management

Objective: Use NLP and LAB insight to improve communication, motivation, and performance.

Key Learning Points:

• Coaching and feedback conversations using the right language of influence.
• Delegation and motivation based on behavioural preference.
• Conflict de-escalation through reframing and behavioural matching.
• Building cohesive teams through understanding behavioural diversity.

Day 2 – Influence, Flexibility and Leadership Mastery

Module 5: Advanced Language Patterns and Influence Tools

Objective: Master the use of precise language to influence and inspire.

Key Learning Points:

• Sensory language patterns (Visual, Auditory, Kinesthetic) for deeper rapport.
• Pacing and leading: align, then guide others to new perspectives.
• Recognizing and matching representational system to build trust quickly.
• Using NLP linguistic tools to direct focus and emotion in conversation.

Module 6: Behavioural Flexibility in Leadership

Objective: Develop the ability to adapt communication and management style to suit different people.

Key Learning Points:

• The power of behavioural flexibility – adjusting your leadership to theirs.
• Choosing when to be directive, collaborative, or coaching.
• Managing change, uncertainty, and resistance through behavioural insight.
• Communicating in a way that motivates rather than intimidates.

Module 7: From Insight to Action – Real-World Role-Plays

Objective: Apply learning to realistic workplace scenario.

Key Learning Points:

• Applying behavioural language identification in real management situation.
• Selecting communication strategies aligned with team members’ profile.
• Demonstrating leadership flexibility in feedback, delegation, and change management.
• Reflecting on effectiveness and leadership impact.

Module 8: Building Your Personal Language and Behaviour Blueprint

Objective: Create a practical, customized action plan for applying LAB tools at work.

Key Learning Points:

• Profiling your key team members and mapping their LAB pattern.
• Designing individualized motivation and communication strategies.
• Translating insight into measurable leadership outcome.

• Senior Managers, Managers & Team Leaders managing diverse teams
• HR & L&D professionals responsible for talent development
• Sales, Procurement & Business Development professional
• Anyone handling high-stakes conversation

This course is 70% practice, 30% theory, delivered through:
✅ NLP Tools & Techniques
✅ Role Plays & Simulations
✅ Real-world Case Studies (MNC context)
✅ Action Planning

Every great trainer brings not just knowledge, but a story.
For Steve Lim, that story began over a decade ago when he discovered how the power of language and psychologycould transform the way people lead, communicate, and succeed at work.

Today, Steve is a Certified NLP Trainer (ABNLP), Certified Trainer of Hypnotherapy (ABH), Certified Trainer of Time Line™ Therapy (TLTA), and Certified Trainer of NLP Coaching (ABNLP). With more than 20+ years of experience in sales and corporate training and over 15+ years specializing in NLP training and coaching, he brings deep expertise and real-world insight to every session.

From boardroom of multinational corporations to training hall filled with young managers, Steve has helped teams turn conflict into collaboration and negotiation into long-term partnerships. His approach is simple yet powerful — real tool, real practice, real result.

What makes Steve different?

• He doesn’t just teach NLP, he lives it — applying it in leadership coaching, business negotiation, and team transformation.
• He brings energy, clarity, and humor into every workshop, making even the most complex topics easy to grasp.
• Most importantly, he believes training should change behavior, not just transfer knowledge.

Participants often say Steve’s sessions feel less like “lectures” and more like lightbulb moment — where you suddenly see new ways to influence, connect, and achieve result.

If you’re ready to experience learning that sticks, Steve Lim is the trainer who will get you there.

For more than a decade, we have been the trusted training partner of organizations across diverse industries. From multinational corporations to SMEs, our programs have empowered leaders, managers, and teams to achieve transformational results.

✨ Why they choose us?
Because we don’t just deliver training — we deliver measurable impact, sustainable growth, and long-term transformation.

📌 Multinational Corporations (MNCs)
Regional and global players in manufacturing, finance, technology, logistics, and services

📌 Small & Medium Enterprises (SMEs)
Growth-focused companies in education, healthcare, retail, and family businesses scaling towards professionalism

📌 Industries We Serve

• Manufacturing & Engineering
• Banking & Finance
• Information Technology & Digital
• Healthcare & Pharmaceuticals
• Logistics & Supply Chain
• Education & Training
• Retail & Consumer Services
• Agriculture & Agribusiness

💡 Our clientele trust us because we combine global standard with local insight — ensuring every program is relevant, practical, and impactful.

Training Fee: RM15,000 / day × 2 days = RM30,000
✅ Fully HRDC Claimable

RM30,000 investment → returns in productivity, savings, and negotiation wins worth many times more.

👉 WhatsApp us today to customize this training for your organization.