2 Days (9:00 AM – 5:00 PM)

In today’s fast-paced business environment, conflict is unavoidable — especially in multicultural and cross-functional teams. Miscommunication, negotiation breakdowns, and cultural differences can cost organizations time, trust, and revenue.

This program equips participants with powerful NLP tools to:
✅ Resolve conflicts quickly and professionally
✅ Influence and persuade with confidence
✅ Negotiate win–win outcomes across diverse contexts

By the end of this course, participants will be able to:

• Defuse conflict using practical NLP strategies
• Build instant rapport and trust across culture
• Apply advanced language pattern for influence and persuasion
• Negotiate confidently with a proven NLP framework
• Anchor emotional resilience for high-pressure conversations

Day 1: Mastering the Inner Game

1. Understanding Conflict & Communication Filter

• Explore the nature and sources of conflict.
• Identify personal conflict style and emotional trigger.
• Learn how internal perception and communication filters shape reaction.
• Participant gain clarity on how unconscious patterns drive conflict responses.

2. NLP Communication Model

• Learn how thought, language, and behavior are interconnected.
• Identify distortion, deletion, and generalization in communication.
• Apply the Meta Model to uncover real meaning beneath word.
• Improved clarity, understanding, and precision in handling disagreement.

3. Emotional and State Management

• Understand how emotions influence decision-making during conflict.
• Master technique to remain calm and resourceful under pressure.
• Apply NLP Anchoring to access empowering emotional state instantly.
• Enhanced self-control and composure in high-stress situation.

4. Building Rapport and Connection

• Develop deep connection even during tense conversation.
• Practice pacing and leading technique to influence positively.
• Apply matching and mirroring strategies for effective rapport.
• Improved influence and cooperation during conflict resolution.

5. Reframing Conflict into Opportunity

• Use NLP reframing to shift perspective and find shared meaning.
• Learn Perceptual Position to view conflict from multiple viewpoint.
• Transform confrontation into constructive collaboration.
• Greater flexibility and creativity in resolving dispute.

6. Practical Integration Session

• Apply NLP tool through structured role-play scenario.
• Observe behavioral impact and refine communication approaches.
• Reflect on personal learning and breakthrough.
• Stronger practical capability and situational confidence.

Day 2: The Outer Game

Theme: NLP Strategies for Influence and Negotiation Excellence

1. The Psychology of Negotiation

• Understand the mindset and behavior of successful negotiator.
• Recognize the difference between position, need, and interest.
• Develop sensory acuity to read nonverbal cues and emotional shift.
• Sharper awareness and adaptability in negotiation setting.

2. Language of Influence

• Master NLP language patterns for persuasion and collaboration.
• Use the Milton Model to guide conversation toward positive outcome.
• Reframe objection and resistance into opportunities for agreement.
• More persuasive and influential communication in negotiation.

3. NLP Negotiation Framework

• Apply NLP in a four-stage process: Prepare – Connect – Explore – Agree.
• Use questioning, reframing, and pacing technique to manage resistance.
• Handle difficult individual and deadlock effectively.
• Ability to negotiate confidently with clarity and purpose.

4. Creating Win–Win Outcome

• Shift from competitive to collaborative negotiation strategies.
• Apply NLP tool to align mutual goal and value.
• Build trust and long-term relationship capital.
• Sustainable partnership and positive business outcome.

5. Integration & Action Planning

• Reflect on key insight and personal growth areas.
• Develop an actionable plan for applying NLP tools at work.
• Closing review and certification presentation.
• Participants leave with a clear roadmap to apply NLP skill in real-world conflict and negotiation.

• Senior Managers, Managers & Team Leaders managing diverse teams
• HR & L&D professional responsible for talent development
• Sales, Procurement & Business Development professional
• Anyone handling high-stakes conversation

This course is 70% practice, 30% theory, delivered through:
✅ NLP Tools & Techniques
✅ Role Plays & Simulations
✅ Real-world Case Studies (MNC context)
✅ Action Planning

Every great trainer brings not just knowledge, but a story.
For Steve Lim, that story began over a decade ago when he discovered how the power of language and psychologycould transform the way people lead, communicate, and succeed at work.

Today, Steve is a Certified NLP Trainer (ABNLP), Certified Trainer of Hypnotherapy (ABH), Certified Trainer of Time Line™ Therapy (TLTA), and Certified Trainer of NLP Coaching (ABNLP). With more than 20+ years of experience in sales and corporate training and over 15+ years specializing in NLP training and coaching, he brings deep expertise and real-world insight to every session.

From boardroom of multinational corporations to training hall filled with young managers, Steve has helped teams turn conflict into collaboration and negotiation into long-term partnerships. His approach is simple yet powerful — real tool, real practice, real result.

What makes Steve different?

• He doesn’t just teach NLP, he lives it — applying it in leadership coaching, business negotiation, and team transformation.
• He brings energy, clarity, and humor into every workshop, making even the most complex topics easy to grasp.
• Most importantly, he believes training should change behavior, not just transfer knowledge.

Participants often say Steve’s sessions feel less like “lectures” and more like lightbulb moment — where you suddenly see new ways to influence, connect, and achieve result.

If you’re ready to experience learning that sticks, Steve Lim is the trainer who will get you there.

For more than a decade, we have been the trusted training partner of organizations across diverse industries. From multinational corporations to SMEs, our programs have empowered leaders, managers, and teams to achieve transformational results.

✨ Why they choose us?
Because we don’t just deliver training — we deliver measurable impact, sustainable growth, and long-term transformation.

📌 Multinational Corporations (MNCs)
Regional and global players in manufacturing, finance, technology, logistics, and services

📌 Small & Medium Enterprises (SMEs)
Growth-focused companies in education, healthcare, retail, and family businesses scaling towards professionalism

📌 Industries We Serve

• Manufacturing & Engineering
• Banking & Finance
• Information Technology & Digital
• Healthcare & Pharmaceuticals
• Logistics & Supply Chain
• Education & Training
• Retail & Consumer Services
• Agriculture & Agribusiness

💡 Our clientele trust us because we combine global standard with local insight — ensuring every program is relevant, practical, and impactful.

Training Fee: RM15,000 / day × 2 days = RM30,000
✅ Fully HRDC Claimable

The Value You Gain:

1. Reduced Conflict Costs
   – Workplace conflicts cost organizations thousands in lost productivity, disengagement, and turnover.
   → Avoid just 1 unresolved conflict and the training already pays for itself.
2. Stronger Negotiation Outcomes
   – Equip leaders and teams with NLP negotiation skills that secure better deals, stronger partnerships, and reduced concessions.
   → Winning just one contract or deal with these strategies could return 10x the training fee.
3. Enhanced Team Performance & Retention
   – Empower managers and employees with tools to build rapport, resolve tensions, and foster collaboration.
   → Reduced turnover and higher engagement can save hundreds of thousands annually.

RM21,000 investment → returns in productivity, savings, and negotiation wins worth many times more.

👉 WhatsApp us today to customize this training for your organization.